FAQs: Snap! Mobile One Tier 1 Customer Upgrade

We want to make sure you feel confident and informed as you transition to Snap! Mobile One, Tier 1. Our goal is to make this shift as seamless as possible, so you can continue managing your group or team without any disruptions. This FAQ covers the answers you need to know so you can navigate the transition with ease.

Resources Available

• What is included in Tier 1?
  Snap! Mobile One Tier 1 is a complete platform for year-round activity and team management. It provides group leaders and coaches with an all-in-one app featuring essential tools like Snap! Raise fundraising, an online spirit wear store for year-round revenue, two-way messaging for seamless communication, schedule management, roster management, and a community engagement app. For more details, click here.

Cost

• Do I have to pay for this upgrade?
  No, the upgrade is completely free. There are no additional costs to continue using the platform.
• Will this impact my current contract or pricing?
  No, your existing contract and pricing will remain the same. Any potential changes will be discussed during your renewal meeting.

Login and Solution Usage

• Where do I log in?
  Your login process remains the same. Simply use your existing URL or bookmark to access your account.
• What happens on launch day (April 1)?
  No action is needed on your part. You will continue using your existing bookmarks and URLs to access your current product.
• Will this change how I use my current products?
  No, your workflow remains unchanged. Your bookmarks and URLs will still direct you to your solution page. You can also use the app switcher menu in the upper left corner to navigate to additional available solutions.

• Will this require additional work?
  No, Snap! Mobile One is designed to save time by consolidating everything under one login, eliminating the need to manage multiple apps.
• How do I activate my Tier 1 tools that haven’t been set up yet?
  Visit the homepage and click on “Get Started” below the solutions you want to activate and click “Request Setup.” Your Snap! Rep will reach out to assist you with activations.
• How can I request solutions that aren’t a part of Tier 1?
  If you want access to solutions outside of Tier 1, click on the icon, then select “Request Upgrade.” A Snap! representative will assist you in upgrading your Tier and activating new tools.
• What’s changing with the branding and tool names?
  You’ll notice a fresh new Snap! Mobile One logo throughout the product reflecting our updated look. We’ve also simplified tool names for easier navigation: Raise, Store, Messaging.

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Snap! Mobile One is here to make your job easier, not harder. With seamless access to the resources you need, you can spend less time on admin work and more time focusing on your group or team. If you have any additional questions, don’t hesitate to reach out to your Snap! Rep.